Policy Updates

Support ticket system launched — Privacy Policy updated

24 October 2026 · Applies to: Privacy Policy and Support

Before: Support was available only through Discord tickets and email, and the Privacy Policy described support messages in general terms.

Now: A support ticket form is available on this website: you choose a category, provide your email address, subject and message, and may optionally add your FSD Studio User ID and a screenshot. The Privacy Policy now states exactly which data support tickets collect and confirms that support conversations are kept for up to 12 months.

What this means for you: You can now reach support without a Discord account, and you know exactly what information a ticket sends to us.

Refund Policy — request window shortened

24 October 2026 · Applies to: Terms of Service (Section 12) and Refund Policy

Before: Refund requests could be submitted within 7 days of purchase; refunds were generally not provided once a plan was activated.

Now: Refund requests must be submitted within 24 hours of purchase; after 24 hours, refunds are not provided. The only exceptions are technical faults on our side or a paid plan that was never activated, reviewed case-by-case. Approved refunds are processed within 5–7 business days. Cancelling a plan does not refund unused time — the plan runs until the end of its paid period.

What this means for you: Check your plan right after buying. If anything is wrong, open a Discord ticket or email us within 24 hours.

Privacy Policy — expanded in detail

24 October 2026 · Applies to: Privacy Policy

Before: A shorter policy covering data collection, use, sharing, retention and children in general terms.

Now: The policy explains in detail what we collect (including purchase confirmations from our payment provider — never your full card details), retention periods (accounts while active; support chats up to 12 months; deletion requests completed within 30 days), a new "Your rights" section, and a fuller Children section (minimum age 13, guardian permission for under-18s, only limited data).

What this means for you: No new types of data are collected. You have clearer rights and a clear way to use them.

Terms of Service — price wording, age rule, policy updates

24 October 2026 · Applies to: Terms of Service

Before: Section 4 said plan prices are shown in BDT; there was no stated minimum age.

Now: Section 4 states that prices are listed in USD and shown in the app in local currency (BDT prices for Bangladesh are exact; other countries are approximate conversions). Section 3 now states the minimum age (13) and the parent/guardian permission rule for under-18s. A new Section 14 explains how policy changes are recorded and announced.

What this means for you: Prices are described the same way everywhere — in the app, on the Pricing page and in the Terms.

Community Guidelines — Child Safety section added

24 October 2026 · Applies to: Community Guidelines

Before: General rules applied to all members, with no dedicated child-safety section.

Now: A new Section 9 (Child Safety): members under 18 must never share personal information; sexual or romantic content involving minors and inappropriate contact with minors are strictly forbidden and lead to an immediate permanent ban; a clear reporting path for members and parents.

What this means for you: Stronger, clearer protection for our younger members.

Terms & Privacy — trust and legal sections added

23 October 2026 · Applies to: Terms of Service and Privacy Policy

What changed: Terms gained a Refund & Cancellation section (Section 12) and a Governing Law section (Section 13 — Bangladesh law, Sylhet courts). Privacy gained Legal Basis and Third-party Services sections and clearer retention wording. An About page was launched and a unified footer added across the site.

What this means for you: The rules of buying, refunds and data handling were written down clearly for the first time.